Starline Vanlines LLC

They just say whatever to get you to book and follow through with none of it. Misquoted me the first time and raised the price on me after I signed. Said my items would be shipped alone then once signed told me no it will be shipped with others. Stopped responding two days up to my move with no driver assigned to me forcing me to find another company last minute. Refused to refund me but then said they would refund the overcharge portion of the previous misquote but ended up charging me for that anyway after they said they would not. Total scammers, complete liars, untethical, untustworthy.

Move size: 3 Bedroom Home Service cost: $1500

After feeling super excited to have found such a competitive rate with a mover for a long distant trip. I was not expecting such poor, inconsiderate behavior from the company after all the misrepresentation. They sent text and pictures of a truck with individual stalls and assured me my items would not be removed during the process. I have moved across country several times and asked all the question around a Light load move that from my previous experience caused items to be broken or lost before. We were told we would have our items within 2 weeks, it would be kept separate from the other peoples items that were picked up along the way, that one person would be making the entire trip, no items would leave the truck and verified they would be able to deliver directly to my home. When the guys showed up with an enterprise truckI was shocked and cancelled on the spot. This was a total misrepresentation and the manager Fred was unresponsive after we spoke with him and provided all the documentation from his sale rep. Now one month later after not seeing my account credited we are being told there will be no refund due to the contract. One of complete false promises. DO NOT USE THIS COMPANY. THEY SHOULD BE SHUT DOWN.

Move size: Partial Move Service cost: $1700

If I could give this company zero stars, I would. This organization is exceedingly unprofessional and disrespectful, especially considering I spent over $2000 on their services. Initially, they persuaded me to switch from my original moving company by disparaging their competition, which was a mistake.

Furthermore, communication was severely lacking. Despite multiple calls to confirm the movers' arrival, I was repeatedly told they would contact me, which never happened. On May 30th, I spoke with Mandy, Berto, Michael, and Leanne, who were all exceptionally rude. The company's internal communication is clearly deficient. They pressured me into having my belongings moved today and then threatened to void my contract if the movers couldn't take my items.

I am relocating to another state, and this company has only added to my stress. Their four-star rating is misleading; the company is disorganized, fails to communicate effectively, and is highly unprofessional. Additionally, they attempted to impose additional fees before the move. Although I was initially told by Michael that the movers would handle packing and wrapping, I was later informed there would be an extra charge for boxes for my TV. This inconsistency left me in the dark about numerous details.

I strongly advise conducting thorough research before selecting a moving company and not being deceived by inflated ratings. This company is not worth the expense; they lack professionalism and transparency. Leanne claimed I had agreed to certain terms based on a phone call, but I was misled throughout the entire process. When I called customer service for assistance, the mover arrived an hour later and gave me an ultimatum: move my belongings today or not at all.

I am moving from Georgia to Tennessee and had everything planned accordingly. However, the company refused to communicate with me after I expressed my frustration, which was justified given their mishandling of my time and money. To add to my previous experience, the company ultimately did not move my belongings. Jennifer has since become involved, and I recorded her making derogatory comments about a client in Spanish while the driver laughed, which I found highly unprofessional.

Communication issues continued as I had to approach the driver directly to inquire about additional charges, but he did not speak English, making it difficult to understand the situation. When I contacted Star Line customer service, they began imposing additional fees. Due to a lack of space in the truck, they attempted to charge me an extra $315 on top of the $2500 I had already paid.

Moreover, their recorded lines can confirm that Michael told me there would be no stair fee. However, Jennifer insisted that only the first seven stairs were free, contrary to the contract which states that the first flight of stairs is free at either the pickup or drop-off location. Jennifer pressured me to pay the $75 stair fee immediately, giving me the ultimatum to either move my belongings downstairs myself or pay the fee. When I asked if someone could assist me, she refused and threatened to cancel the contract, making further derogatory comments.

Despite my attempts to reach customer service, no one responded. The driver eventually left, leaving my belongings stranded in Georgia with no way to transport them to Tennessee. Prior to speaking with Jennifer, I had discussed the situation with dispatch, but they were uncooperative and argumentative, adding fees once they arrived, knowing clients are often desperate and more likely to pay. This behavior led to frustration and a heated exchange as they continually spoke over me, ignoring my valid concerns.

In summary, the company’s lack of professionalism, transparency, and poor communication resulted in a deeply unsatisfactory experience. They reassured me everything was fine until the deposit was paid, at which point the situation deteriorated significantly.

Move size: 1 Bedroom Home Service cost: $2500

It's too bad that I cant give them zero stars! They talk a really good game on the phone and make you feel like you will be taken care of but, in reality, they are just a broker and once they get their 50% up front they just walk away. They arrange your move with random and unprofessional carriers and then take no responsibility. When the actual carrier is completely unprofessional and doesn't perform, Starline says it's the carrier's issue and they can't help. They say it's not their problem when the carrier charges you extra, acts unprofessionally (the police had to be called!), damages your furniture and then leaves without it being assembled. If they take no responsibility, what did we pay them for? I really have nothing good to say about this company as we are still trying to get our furniture and possessions repaired and properly re-assembled.

Move size: 2 Bedroom Home Service cost: $7300

Having never moved like this before I searched for movers and Starline Vanlines was the first to appear on consumeraffiars.com with good reviews, which I read. Thinking they were a Van Lines, I selected them to do business with. Beware!! They are only a broker and why would you need them when you can choose any Van Lines you would want. After signing the Starline contract I received a bill of lading from the moving company. Once I signed and Starline received their money, they did nothing more. This is absolutely the worst experience I have ever had in my life. The movers were late picking up my belongings and delivering; the movers didn't speak English; they increased the cost by 100cf while doing a visual walk through and demanded cash payment before they would load and unload and the worst is the unprofessional way they handled my items. They included many items I had not requested which increased my cost by $812 and most were just thrown into boxes, heavy items on top of breakable items. I could provide more detail. I filed a claim with them and they settled for $126 for damages which I have refused and filed again for $812 which they did pay along with the $126 after telling them I would be filing a claim with Federal Motor Carrier Safety Administration. Very unprofessional and Starline Vanlines should be held responsible for not vetting their carriers more. Also, why would this carrier be hauling a United Van Lines trailer when they were not United Van Lines? I spoke to a United Van Lines customer service rep and she said she had never heard of this carrier. Very deceptive. DO NOT USE THIS COMPANY. YOU DON'T NEED THEM.

Move size: Partial Move Service cost: $1750

The process to get the move set up was simple, and we were able to get a two-person team within a few weeks. Our two person team consisted of Greg and Rob. They were personable, diligent, and efficient. They asked questions about our furniture to learn about fragile items and any special instructions. Also, Greg and Rob covered all of our furniture with utility blankets and offered to put carpet protectors down. When we move next, we will happily pick this company again and suggest it to anyone who is moving.

Move size: 1 Bedroom Home Service cost: $1790

Their professional efficient crew of three arrived and got right to work. They had quite a commute and called before they arrived with an estimated arrival time, and they met that time. Right before they arrived, our realtor contractor had shown up, and they were very courteous and accommodating to him as he set up. Two of the crew members got right to work while one of them took care of the paperwork. They loaded quickly, and we’re on their way. They met me in Portland and at our new residence, where parking is scarce, but they made it workable. 5 stars!

Move size: 2 Bedroom Home Service cost: $3025